Why should I attend?

It is estimated that services stand for 50% of the turnover, although more than 90% of a company's resources are still deployed to develop products.*

As a result, more and more companies are focusing on service development and aftermarket strategies to maximize revenue streams in the downturn economy.

The fifth Annual Nordic Aftermarket Forum 2010 has been tailor made to give you business critical solutions to boost aftermarket return on investments and to drive operational costs savings. During an intensive 3-day event, you will be listen to across-industry case studies and aftermarket experts who will capture the latest trends, opportunities and challenges facing aftermarket professionals.

All new this year

This year we are expanding and building an even more ambitious program. Two full days of case study driven conference, round table discussions where you can give your input and pre-conference interactive workshops.

Answering to your specific requests, we selected new case studies from a broad spectrum of companies in the forefront of aftermarket business. Our speakers will cover the latest trends & business critical areas which you will need to know to tackle 2010 aftermarket challenges.

Don’t miss this opportunity to boost your aftermarket profitability by learning about innovative aftermarket strategies at this exciting forum.
* Wood, J. B. (2007). “Opportunities for Innovation in Technology Services” (presentation at the 16th Annual Frontiers in Service Conference, San Francisco, Oct. 4-7, 2007).

As the aftermarket sales are becoming an increasingly large important share of business revenue, IQPC’s 5th annual Nordic Aftermarket Forum will focus on key themes of how to:

• Transition your aftermarket strategy by re-designing your added-value product/service packages.
• Maximise profit through effective pricing.
• Reduce operational costs by effective management of your spare parts and product life cycle processes.
• Secure new revenue streams by excelling your service levels: forecasting and service delivery to increase up-selling opportunities.
• Identify your customer priorities through effective CRM to over-achieve customer expectations and increase market share.