Benefits of Attending

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A wide variety of important issues/topics were covered with a great range of speakers from the industry.

Technical Engineer, Wayfarer Transit Systems

A great event... An audience which is so targeted is very rare and the event went off beyond expectations!

Marketing Manager, Wipro Technologies

Third annual Nordic Aftermarket Strategies Forum 2008

IQPC's third annual Nordic Aftermarket Forum will focus on the strategic fundamentals behind an increasingly profitable aftermarket organization. We will bring together industry leaders to discuss and benchmark their aftermarket efforts and results, and listen to senior level case studies.

Key issues to be explored include:

Secure new lucrative revenue streams by aligning you aftermarket strategy with your over all business objectives
Identify key improvement opportunities and streamline complex processes across your aftermarket organization
Successfully strengthen customer relationships by innovative CRM, creating the best possible customer value in product and service offer
Enable long term customer relations by customized mutually beneficial Service Level Agreements
Leverage on competency development to strengthen service mindedness across your service chain

Benefit from the in depth case studies from leading companies

Keynote Speaker

Wim van Gils
Vice President & General Manager, Global Service Group
Philips

Wim will reveal key insight into: "The impact of a consumer centric approach on customer care and brand value" at 08.45 on day one.

Metso Paper, Petri Lakka, Senior Vice President, Mill Site Services
Xerox, Ole Buus, Director Global Services, Nordic Region
Sandvik Mining & Construction, Lars Häggström, CEO
Volvo Trucks, Sören Nyeboe, Marketing Director Commercial Aftermarket
Volvo Trucks, Anna Engblom, Project Manager Accelarate Aftermarket
Atlas Copco, Krister Gröbacher, Marketing & Sales Manager
Tetra Pak Technical Service, Bo Femtvik, Director Product Management
John Deere Forestry, Håkan Petersson, Head of Aftermarket
Karlstads University, Bo Edvardsson, Professor Service Management, Service Research Center
SOLE, Scandinavian Organization for Logistics Engineers, Håkan Henningson, Director

...and many more!

Don’t miss our interactive workshops – incorporated in the two day conference!

Workshop A: Critical Business development of aftermarket services
Workshop B: Smart pricing strategies to maximize aftermarket revenue

Conference Partners

Sponsors	Exhibitors	Supported by:

[ Register Now] · [ Next: Conference Day One: April 22, 2008 ]